Return Eligibility
We offer a customer-friendly return and refund service for all purchased nutritional supplements. Customers may apply for a return or refund within 30 calendar days of order delivery. To be eligible for a refund or exchange, products must be unopened, unused, in original packaging, and in resalable condition. Opened, partially used, or damaged products caused by personal improper storage or use are not eligible for return.
Valid Return Scenarios
Eligible return scenarios include: defective products, damaged goods during transit, incorrect item shipment, expired products upon arrival, or products inconsistent with the official product description. We will verify all return applications within 2 business days of receipt.
Refund Processing Rules
Once your returned product is received and inspected, we will initiate your refund within 3–5 business days. The refund will be credited to your original payment method. Please note that original shipping fees are non-refundable unless the return is caused by our shipping or product errors. For orders with free shipping, no shipping deduction will be applied to qualified refunds.
Return Shipping Fees
If the return is due to product quality problems, shipping errors, or our official mistakes, we will cover the return shipping cost. If the return is due to personal reasons including unintended purchase, personal dislike, or changed mind, the customer shall bear the return shipping fee.
Non-Refundable Situations
We reserve the right to refuse returns or refunds for unauthorized returns, expired return applications, damaged products due to personal negligence, or orders marked as final sale. All promotional discounted products follow the same return policy as regular products unless otherwise specified.
