Service Hours
Our professional customer service team provides online support throughout the week to solve user shopping and after-sales problems. Official service hours are: Monday to Friday 8:00 AM – 8:00 PM EST, Saturday to Sunday 9:00 AM – 6:00 PM EST. We provide multi-channel customer support including email consultation and online live chat.
Service Scope
Our customer service team is responsible for answering all user inquiries, including product parameter consultation, ingredient and efficacy questions, order placement guidance, payment problems, logistics tracking, shipping policy consultation, return and refund processing, discount activity rules, account registration and login problems, and other after-sales service issues.
Service Response Rules
We promise to respond to all valid user consultation messages within 24 hours during working days. For order problems, after-sales disputes, and special service applications, we will complete problem verification and provide a targeted solution within 1–3 working days according to specific situations. We adhere to a fair, patient, and professional service attitude to solve every user’s problem efficiently.
User Feedback & Complaints
We welcome all users’ valuable feedback, suggestions, and service complaints. If you are dissatisfied with our products, logistics, or customer service, you can submit feedback through our official contact channel. We will fully investigate the problem, optimize our service system, and give a formal reply and solution as soon as possible.
Service Commitment
We always take user shopping experience and legitimate rights and interests as the core, adhere to standardized, transparent, and humanized customer service principles, and provide reliable pre-sales consultation and after-sales guarantee for every customer shopping on our platform.
